Help Centre
Everything you need to know about your taxi transfer to Bilbao Airport and the surrounding area.
Bookings
How do I book a taxi to Bilbao Airport?
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It's very simple. Use our online booking form or contact us via WhatsApp. Just tell us your date, time, flight number and pick-up address. We'll confirm your fixed price and availability right away — no complicated forms needed.
How far in advance should I book?
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We recommend booking at least 24 hours in advance to guarantee availability, especially during peak season or weekends. If you need an urgent taxi, contact us via WhatsApp and we'll do our best to accommodate you.
Can I cancel or modify my booking?
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Yes, you can cancel or modify your booking free of charge as long as you notify us in advance. Simply send us a message via WhatsApp with the changes and we'll update your booking immediately.
Bilbao Airport (BIO)
Where will the driver meet me at the airport?
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Your driver will wait for you in the arrivals hall, just after baggage reclaim and through the sliding doors. They will be holding a sign or tablet clearly showing your name.
What happens if my flight is delayed?
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Don't worry. We monitor all flights in real time using the flight number you provide when booking. If your flight is delayed, the driver will automatically adjust the pick-up time at no extra cost to you.
Can I add extra stops on the way to the airport?
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Yes! You can add unlimited free stops when booking. Our route optimisation algorithm automatically recalculates the fastest path to collect everyone. Perfect for groups departing from different addresses.
Payments & Services
Is the price fixed or metered?
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For advance airport bookings and long-distance transfers, we offer a guaranteed fixed price. You'll know exactly what you'll pay before getting in the taxi — no surprises for traffic or route changes.
Can I pay by card?
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Yes, all our vehicles are equipped with a card reader. We accept all major cards (Visa, Mastercard, AMEX) as well as cash.
Do you have baby seats and booster seats?
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Baby seats and booster seats are available on request. Please let us know when booking so we can assign a vehicle with the appropriate child restraint system.
How much luggage can I bring?
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Standard taxis accommodate up to 3 large suitcases. If you have a lot of luggage or more than 4 passengers, let us know when booking and we'll arrange a larger vehicle if needed.
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Can't find your answer?
Our support team is available to resolve any questions about your transfer. Write to us directly.
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